HeatMaster Distributors maintains a comprehensive knowledge base to assist both customers and support staff. The company uses Deskhero's AI capabilities to generate knowledge base articles from Word, PowerPoint, and PDF files, significantly reducing the time and effort required to create these resources.
The company also uses Deskhero's website scraping feature to gather relevant information from various sources. This data is then used by the AI to generate additional knowledge base articles, ensuring that the knowledge base is always up-to-date.
HeatMaster also leverages Deskhero's AI capabilities to enhance the search functionality of their knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, making it easier for users to find the information they need.
With Deskhero's custom email domains and user groups features, HeatMaster can effectively manage internal communications and ensure that the right information reaches the right people at the right time.
By leveraging Deskhero's advanced AI capabilities, HeatMaster Distributors has significantly improved its knowledge base management, leading to more efficient customer support and improved customer satisfaction.
How does Deskhero's AI capabilities help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. It can also use data gathered from website scraping to create additional articles. This significantly reduces the time and effort required to maintain the knowledge base.
How does Deskhero enhance the search functionality of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This makes it easier for users to find the information they need.
Can Deskhero be used for internal communications?
Yes, with Deskhero's custom email domains and user groups features, companies can effectively manage internal communications and ensure that the right information reaches the right people at the right time.
* This article provides an example of how a fictive company in the Wholesale of water heaters and boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
