BoilerDepot Wholesale receives numerous customer inquiries daily, which are efficiently managed using Deskhero's ticket management system. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing the time taken to address customer queries.
The company also uses Deskhero's kanban board to visualize their workflow and track the progress of each ticket. This helps the support team stay organized and ensures that no customer query goes unanswered.
BoilerDepot leverages Deskhero's AI capabilities to enhance the search functionality of their system. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant search results, enabling the support team to find necessary information quickly.
With Deskhero's REST API, BoilerDepot integrates the platform with their existing systems, providing a seamless customer service experience. The integration also allows the company to leverage the platform's AI capabilities across their entire operation, further enhancing efficiency.
By leveraging Deskhero's advanced AI capabilities, BoilerDepot Wholesale has significantly improved their customer support operations, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new inquiries. This not only improves response times but also ensures that the responses are accurate and helpful.
How does Deskhero's search functionality work?
Deskhero's search functionality uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant search results. This helps the support team find necessary information faster.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems. This enables companies to streamline their operations and provide a unified customer service experience.
* This article provides an example of how a fictive company in the Wholesale of water heaters and boilers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
