GoldenGrains receives numerous customer queries every day. Prior to implementing Deskhero, managing these queries was a complex task. However, with Deskhero's ticket management system and custom fields, GoldenGrains has been able to organize and prioritize tickets effectively.
Deskhero's AI capabilities have been instrumental in automating responses to common queries at GoldenGrains. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the workload on support staff.
GoldenGrains uses Deskhero's website scraping feature to keep an eye on market trends and competitor prices. This data is then used by the AI to provide customers with up-to-date information, enhancing the overall customer experience.
The REST API provided by Deskhero has allowed GoldenGrains to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual data entry. This has resulted in significant time savings for the company.
Finally, the AI-powered comprehensive search bar has made it easier for GoldenGrains' support staff to find relevant information quickly, further improving their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. It analyzes this data to generate suggested replies to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring seamless data flow.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature can be used to keep track of market trends and competitor prices. This data can then be used to provide customers with up-to-date information.
* This article provides an example of how a fictive company in the Wholesale of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
