GrainMaster receives hundreds of customer queries daily regarding product quality, delivery status, and pricing. Managing these queries was a daunting task until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize tickets effectively.
With the help of Deskhero's advanced AI capabilities, GrainMaster has automated responses to common queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, reducing the time spent by support staff on repetitive questions.
Deskhero's website scraping feature is used by GrainMaster to keep track of market trends and competitor prices. This data is then used by the AI to provide customers with up-to-date information on wheat prices, enhancing the overall customer experience.
The REST API provided by Deskhero allows GrainMaster to integrate the platform with their existing systems, ensuring seamless data flow and reducing manual data entry. This has resulted in significant time savings for the company.
Finally, the comprehensive search bar powered by AI has made it easier for GrainMaster's support staff to find relevant information quickly, further improving their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. It analyzes this data to generate suggested replies to customer queries.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring seamless data flow.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature can be used to keep track of market trends and competitor prices. This data can then be used to provide customers with up-to-date information.
* This article provides an example of how a fictive company in the Wholesale of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
