WheatHub deals with a large volume of customer queries daily. Before implementing Deskhero, managing these queries was a challenge. However, with Deskhero's structured data lists and user groups, WheatHub has been able to categorize and assign tickets efficiently.
Deskhero's AI capabilities have allowed WheatHub to automate responses to common queries. By analyzing previous tickets and knowledge base articles, the AI generates suggested replies, freeing up time for support staff to handle more complex issues.
WheatHub uses Deskhero's website scraping feature to monitor market trends and competitor activities. This data is used by the AI to provide customers with accurate and timely information, enhancing the overall customer experience.
Through Deskhero's REST API, WheatHub has integrated the platform with their existing ERP system, ensuring seamless data flow and reducing manual data entry. This has led to significant time savings and improved data accuracy.
Lastly, the AI-powered comprehensive search bar has made it easier for WheatHub's support staff to find relevant information quickly, further improving their efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. It analyzes this data to generate suggested replies to customer queries.
Can Deskhero integrate with our existing ERP system?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems, ensuring seamless data flow.
How does Deskhero's website scraping feature benefit us?
Deskhero's website scraping feature can be used to keep track of market trends and competitor activities. This data can then be used to provide customers with accurate and timely information.
* This article provides an example of how a fictive company in the Wholesale of Wheat industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
