Vogue Vendors deals with a high volume of customer queries daily. The company uses Deskhero's AI-powered ticket management system to efficiently handle these inquiries. The system automatically categorizes and prioritizes tickets, ensuring prompt and effective resolution of customer issues.
Deskhero's AI capabilities also assist in generating quick and precise responses to customer queries. By analyzing OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI suggests the most relevant replies. This feature has significantly reduced the response time, enhancing customer satisfaction.
The company also utilizes Deskhero's knowledge base feature to provide customers with accurate and timely information. The AI-powered system automatically generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This feature keeps the knowledge base updated with the latest information, improving the quality of customer support services.
Vogue Vendors' support team uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant content. This feature has drastically reduced the time spent on searching for information, allowing the team to concentrate more on resolving customer issues.
Lastly, Vogue Vendors integrates Deskhero with their existing systems using the platform's REST API. This seamless integration has streamlined the management of customer support services, leading to increased operational efficiency.
How does Deskhero's ticket management system work?
Deskhero's ticket management system, powered by AI, automatically categorizes and prioritizes tickets based on urgency and topic. This ensures prompt and effective resolution of customer issues.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI analyzes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest the most relevant replies to customer queries. This feature significantly reduces the response time.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows for seamless integration with existing systems. This integration streamlines the management of customer support services, leading to increased operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of Women's Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
