Glamour Threads receives hundreds of customer queries daily regarding product details, order status, and return policies. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system, powered by AI, automatically categorizes and prioritizes tickets based on urgency and topic, ensuring that no customer query goes unanswered.
Deskhero's AI capabilities also play a significant role in generating quick and accurate responses. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero suggests replies to customer queries. This feature has drastically reduced the response time, leading to increased customer satisfaction.
The knowledge base feature of Deskhero is another game-changer for Glamour Threads. The AI-powered system automatically generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information, providing customers with accurate and timely answers.
Deskhero's comprehensive search bar, enhanced by AI, allows Glamour Threads' support team to quickly find relevant content from the vast pool of data. This feature has significantly reduced the time spent on searching for information, allowing the team to focus more on resolving customer issues.
Lastly, Glamour Threads uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the company to manage customer support services, leading to improved operational efficiency.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest replies. It analyzes the context of the query and suggests the most relevant response.
How does the knowledge base feature of Deskhero work?
Deskhero's knowledge base feature automatically generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. It uses AI to ensure that the knowledge base is always up-to-date with the latest information.
How does Deskhero integrate with existing systems?
Deskhero provides a REST API that allows companies to seamlessly integrate the platform with their existing systems. This integration enhances the efficiency of managing customer support services.
* This article provides an example of how a fictive company in the Wholesale of Women's Clothing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
