InkQuill Inc. receives a large volume of customer queries daily, ranging from product inquiries to technical support. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
Deskhero's AI capabilities have significantly improved InkQuill's response times. The AI system quickly scans through the company’s extensive database of previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer support team valuable time.
The AI system also enhances search results by leveraging OpenAI Embeddings. This has made it easier for the customer support team to find relevant information and resolve customer queries more efficiently.
Furthermore, Deskhero's AI capabilities have increased customer satisfaction. Customers appreciate the quick and accurate responses they receive, and the reduced waiting times have led to an increase in positive customer reviews.
With Deskhero's advanced AI capabilities, InkQuill Inc. has been able to streamline its customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings. This makes it easier for the customer support team to find relevant information and resolve customer queries more efficiently.
How has Deskhero's AI capabilities improved customer satisfaction?
Deskhero's AI capabilities have reduced response times and increased the accuracy of responses, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of writing instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
