PenCrafters Wholesale handles a multitude of customer inquiries daily. With Deskhero's AI capabilities, the company can now automatically generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations.
Deskhero's AI capabilities have greatly decreased PenCrafters' response times. The AI system swiftly sifts through the company’s comprehensive database of previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, saving the customer support team considerable time.
The AI system also enhances search results by leveraging OpenAI Embeddings. This has simplified the process for the customer support team to find relevant information and resolve customer inquiries more efficiently.
Furthermore, Deskhero's AI capabilities have boosted customer satisfaction. Customers value the swift and precise responses they receive, and the reduced waiting times have led to an increase in positive customer feedback.
With Deskhero's advanced AI capabilities, PenCrafters Wholesale has been able to optimize its customer support services, decrease response times, and enhance customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI system enhance search results?
Deskhero's AI system enhances search results by leveraging OpenAI Embeddings. This simplifies the process for the customer support team to find relevant information and resolve customer inquiries more efficiently.
How has Deskhero's AI capabilities improved customer satisfaction?
Deskhero's AI capabilities have reduced response times and increased the precision of responses, leading to higher customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of writing instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
