Office Oasis receives a high volume of customer inquiries regarding product specifications, delivery schedules, and installation guides. To manage these effectively, they use Deskhero's ticket management system. The AI-powered platform uses OpenAI Embeddings to analyze previous tickets and knowledge base articles, enabling it to generate suggested replies to incoming queries.
The company also utilizes Deskhero's custom fields feature to categorize and prioritize tickets based on their urgency and complexity. This helps to ensure that critical issues are addressed promptly, enhancing customer satisfaction.
Deskhero's AI capabilities also come into play in managing the company's knowledge base. The platform can generate articles from various file types like Word, PowerPoint, and PDF files. This feature is particularly useful for Office Oasis as they frequently update their product manuals and installation guides.
Furthermore, Deskhero's website scraping feature allows Office Oasis to keep their knowledge base up-to-date with the latest information from their suppliers' websites. This ensures that their customer support team always has the most current information at their fingertips.
Finally, Office Oasis uses Deskhero's comprehensive search bar, which leverages AI to enhance search results. This enables their support team to quickly find relevant information, reducing response times and improving the overall customer experience.
How does Deskhero's AI capabilities improve Office Oasis's customer service?
Deskhero's AI capabilities help Office Oasis to quickly and accurately respond to customer inquiries by suggesting replies based on previous tickets and knowledge base articles. It also enhances the search functionality, making it easier for the support team to find relevant information.
How does Office Oasis keep their knowledge base up-to-date?
Office Oasis uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their suppliers' websites.
How does Office Oasis handle high-priority tickets?
Office Oasis uses Deskhero's custom fields feature to categorize and prioritize tickets. This ensures that high-priority issues are addressed promptly.
* This article provides an example of how a fictive company in the Wholesale of office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
