Workspace Wonders deals with numerous customer queries daily, ranging from product availability to order tracking. To handle these efficiently, they use Deskhero's AI-powered ticket management system. The system uses OpenAI Embeddings to analyze past tickets and knowledge base articles, providing suggested responses to new inquiries.
The company also benefits from Deskhero's custom email domains feature, which allows them to maintain a professional image while interacting with customers. The AI capabilities of Deskhero help to filter and categorize incoming emails, ensuring that they are directed to the appropriate department.
Workspace Wonders also leverages Deskhero's knowledge base feature, which can generate articles from various file types. This is particularly beneficial for the company as it allows them to easily update their product catalogs and assembly instructions.
Additionally, the company uses Deskhero's website scraping feature to gather the latest product information from their suppliers' websites. This ensures that their helpdesk team always has the most recent data when responding to customer inquiries.
Lastly, Workspace Wonders uses Deskhero's AI-enhanced search bar to quickly locate relevant information. This significantly reduces response times and improves the overall customer experience.
How does Workspace Wonders use Deskhero's AI capabilities to handle customer inquiries?
Workspace Wonders uses Deskhero's AI-powered ticket management system, which suggests responses based on past tickets and knowledge base articles. This allows them to efficiently handle customer inquiries.
How does Workspace Wonders keep their product information up-to-date?
Workspace Wonders uses Deskhero's website scraping feature to automatically gather the latest product information from their suppliers' websites.
How does Workspace Wonders maintain a professional image while interacting with customers?
Workspace Wonders uses Deskhero's custom email domains feature, which allows them to interact with customers using a professional, branded email address.
* This article provides an example of how a fictive company in the Wholesale of office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
