Furniture Frontier receives a plethora of customer inquiries daily, which range from product details to shipping information. To manage these effectively, they use Deskhero's AI-powered ticket management system. The system leverages OpenAI Embeddings to analyze previous tickets and knowledge base articles, providing suggested replies to new queries.
The company also uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise. This ensures that each query is handled by the most qualified person, improving the quality of customer service.
Furniture Frontier also takes advantage of Deskhero's knowledge base feature, which can generate articles from various file formats. This feature is particularly useful for the company as they frequently update their product manuals and assembly guides.
Moreover, Furniture Frontier uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their suppliers' websites. This ensures that their customer support team always has the most current information at their disposal.
Finally, Furniture Frontier uses Deskhero's comprehensive search bar, which uses AI to enhance search results. This enables their support team to quickly find relevant information, reducing response times and improving the overall customer experience.
How does Furniture Frontier use Deskhero's AI capabilities to improve their customer service?
Furniture Frontier uses Deskhero's AI-powered ticket management system to suggest replies to customer inquiries based on previous tickets and knowledge base articles. They also use the AI-enhanced search bar to quickly find relevant information.
How does Furniture Frontier ensure that each customer query is handled by the most qualified person?
Furniture Frontier uses Deskhero's user groups feature to assign tickets to the appropriate team members based on their expertise.
How does Furniture Frontier keep their knowledge base up-to-date?
Furniture Frontier uses Deskhero's website scraping feature to automatically update their knowledge base with the latest information from their suppliers' websites.
* This article provides an example of how a fictive company in the Wholesale of office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
