Stationery Solutions Inc. deals with a large number of customer queries daily. The company uses Deskhero's ticket management system to handle these inquiries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI's ability to predict ticket urgency based on historical data ensures that critical issues are addressed promptly, improving customer satisfaction.
Given the wide range of products offered by Stationery Solutions Inc., it can be challenging for the support team to have detailed knowledge about each product. Here, Deskhero's AI capabilities prove beneficial. The AI scrapes data from the company's website and uploaded product manuals to generate comprehensive knowledge base articles. These articles are then used to provide accurate information to customers and train new support staff.
Deskhero's custom email domains and user groups allow Stationery Solutions Inc. to maintain a professional and organized communication channel. The AI-enhanced search bar enables the support team to quickly find relevant information, further improving efficiency.
Overall, by leveraging Deskhero's advanced AI capabilities, Stationery Solutions Inc. has been able to enhance their customer support services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI improve response efficiency?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This significantly reduces the time taken to respond to customers and ensures the accuracy of the information provided.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows the support team to quickly find relevant information, improving efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scrapes data from the company's website and uploaded product manuals to generate comprehensive knowledge base articles. These articles are then used to provide accurate information to customers and train new support staff.
* This article provides an example of how a fictive company in the Wholesale of office supplies and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
