OfficePro Wholesalers receives hundreds of customer queries daily regarding product specifications, order status, and technical issues. The company uses Deskhero's ticket management system to handle these inquiries efficiently. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI's ability to predict ticket urgency based on historical data, ensures that critical issues are addressed promptly, improving customer satisfaction.
OfficePro Wholesalers has a vast catalog of products, making it challenging for the support team to have detailed knowledge about every item. Deskhero's AI capabilities come in handy here. The AI scrapes data from the company's website and uploaded product manuals to generate comprehensive knowledge base articles. These articles are then used to provide accurate information to customers and train new support staff.
With Deskhero's custom email domains and user groups, OfficePro Wholesalers has been able to create a professional and organized communication channel. The AI-enhanced search bar allows the support team to quickly find relevant information, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have enabled OfficePro Wholesalers to streamline their customer support services, resulting in improved customer satisfaction and reduced operational costs.
How does Deskhero's AI capabilities help in handling customer queries?
Deskhero's AI analyzes previous tickets, knowledge base articles, and uploaded files to suggest replies to customer queries. This not only reduces the response time but also ensures the accuracy of the information provided.
How does Deskhero's AI predict ticket urgency?
Deskhero's AI uses OpenAI Embeddings from previous tickets to predict the urgency of incoming tickets. This helps in prioritizing critical issues and ensuring prompt resolution.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI scrapes data from the company's website and uploaded product manuals to generate comprehensive knowledge base articles. These articles are then used to provide accurate information to customers and train new support staff.
* This article provides an example of how a fictive company in the Wholesale of office supplies and equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
