OptiVision Wholesale receives hundreds of customer inquiries daily, making it challenging to manage and respond to all tickets promptly. By using Deskhero's AI-powered ticket management system, the company can automatically categorize and prioritize tickets based on their urgency and relevance. This helps the support team to focus on critical issues first, improving customer satisfaction.
The company also utilizes Deskhero's comprehensive search bar powered by OpenAI Embeddings. This feature allows the support team to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time spent searching for information, allowing the team to respond to customer inquiries more efficiently.
Moreover, OptiVision Wholesale takes advantage of Deskhero's AI capabilities to generate suggested replies. By analyzing the context of the customer's query and the available information, the system provides the most appropriate response, reducing the time spent drafting replies.
Additionally, the company uses Deskhero's REST API to integrate the platform with their existing systems, creating a unified customer support ecosystem. This integration has improved the overall efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have enabled OptiVision Wholesale to streamline their customer support services, improve response times, and enhance customer satisfaction.
How does Deskhero's AI capabilities help in managing tickets?
Deskhero's AI capabilities help in categorizing and prioritizing tickets automatically based on their urgency and relevance. This allows the support team to focus on critical issues first, improving customer satisfaction.
How does the comprehensive search bar work?
The comprehensive search bar is powered by OpenAI Embeddings. It allows the support team to quickly find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
What is the benefit of generating suggested replies?
Generating suggested replies reduces the time spent drafting responses. The system analyzes the context of the customer's query and the available information to provide the most appropriate response.
* This article provides an example of how a fictive company in the Wholesale of optical instruments and photographic equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
