BioBottle receives a wide range of customer queries, from wine recommendations to delivery inquiries. With Deskhero's AI capabilities, these tickets are efficiently sorted and managed, ensuring that customer queries are addressed promptly and accurately.
Deskhero's AI-powered knowledge base is a game-changer for BioBottle. The AI system uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other uploaded files to generate suggested replies. This feature has significantly reduced response times and improved the accuracy of responses.
The custom fields and structured data lists provided by Deskhero have enabled BioBottle to categorize and track customer queries effectively. The AI system also enhances search results, making it easier for agents to find relevant information and resolve issues quickly.
BioBottle leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest wine trends and industry news. The AI system can also generate knowledge base articles from various file types, ensuring that BioBottle's customer support team is always equipped with the most up-to-date information.
By integrating Deskhero's REST API with their existing systems, BioBottle has further enhanced the efficiency of their customer support. The advanced AI capabilities of Deskhero have revolutionized BioBottle's customer support operations, resulting in higher customer satisfaction and retention rates.
How does Deskhero's AI system manage tickets?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each ticket. It then sorts and manages the tickets efficiently, ensuring that customer queries are addressed promptly and accurately.
How does Deskhero's AI system improve response times?
Deskhero's AI system generates suggested replies by analyzing previous tickets, knowledge base articles, and other uploaded files. This reduces response times and improves the accuracy of responses.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from the web. It can also generate knowledge base articles from various file types, ensuring that the knowledge base is always updated with the most current and relevant information.
* This article provides an example of how a fictive company in the Wholesale of Organic and Biodynamic Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
