VinoVerde receives numerous customer queries daily, ranging from order status updates to specific wine queries. Using Deskhero's advanced AI capabilities, the company can quickly sort and prioritize these tickets based on urgency and complexity. The AI system uses OpenAI Embeddings to understand the context of each ticket, enabling efficient ticket management.
With Deskhero's AI-powered knowledge base, VinoVerde has significantly improved its response times. The AI system generates suggested replies by analyzing previous tickets, knowledge base articles, and other uploaded files. This feature allows customer support agents to respond to queries faster and more accurately.
Deskhero's custom fields and structured data lists have allowed VinoVerde to categorize and track customer queries effectively. The AI system also enhances search results, making it easier for agents to find relevant information and resolve issues promptly.
VinoVerde also leverages Deskhero's website scraping feature to keep its knowledge base updated with the latest information about their wines and industry trends. This feature, combined with the AI system's ability to generate knowledge base articles from various file types, ensures that VinoVerde's customer support is always equipped with the most current and relevant information.
Finally, Deskhero's REST API allows VinoVerde to integrate the platform with their existing systems, further enhancing the efficiency of their customer support. The AI capabilities of Deskhero have transformed VinoVerde's customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI system prioritize tickets?
Deskhero's AI system uses OpenAI Embeddings to understand the context of each ticket. It then sorts and prioritizes the tickets based on their urgency and complexity.
How does Deskhero improve response times?
Deskhero's AI system generates suggested replies by analyzing previous tickets, knowledge base articles, and other uploaded files. This allows customer support agents to respond to queries faster and more accurately.
How does Deskhero keep its knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from the web. It can also generate knowledge base articles from various file types, ensuring that the knowledge base is always updated with the most current and relevant information.
* This article provides an example of how a fictive company in the Wholesale of Organic and Biodynamic Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
