ProLab Supplies receives numerous customer queries daily regarding product details, order status, and technical issues. The company uses Deskhero's ticket management feature to efficiently handle these queries, reducing response times and improving customer satisfaction.
Deskhero's advanced AI capabilities play a crucial role in improving the company's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest relevant replies to customer queries. This not only reduces the time taken to draft responses but also ensures that the responses are accurate and helpful.
The AI-powered search feature of Deskhero enhances the support team's ability to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or data from the company's website, the AI ensures that the most relevant information is easily accessible.
ProLab Supplies also uses Deskhero's custom fields and user groups features to optimize their support process. Custom fields allow the company to capture specific information about each ticket, while user groups ensure efficient allocation of tickets among the support team.
In conclusion, Deskhero's advanced AI capabilities have helped ProLab Supplies to significantly improve their customer support efficiency, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, ensuring that the most relevant information from past tickets, knowledge base articles, or the company's website is easily accessible.
How does ProLab Supplies use Deskhero's custom fields and user groups features?
ProLab Supplies uses Deskhero's custom fields to capture specific information about each ticket. The user groups feature is used to ensure efficient allocation of tickets among the support team.
* This article provides an example of how a fictive company in the Wholesale of other professional, scientific and technical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
