SciTech Distributors receives a large number of customer queries daily regarding product specifications, order status, and technical support. The company uses Deskhero's ticket management feature to efficiently handle these queries, ensuring faster response times and improved customer satisfaction.
Deskhero's advanced AI capabilities are central to the company's improved customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and policies to suggest relevant replies to customer queries. This significantly reduces the time taken to draft responses and ensures that the responses are accurate and helpful.
The AI-powered search feature of Deskhero enhances the support team's ability to find relevant information quickly. Whether it's a past ticket, a knowledge base article, or data from the company's website, the AI ensures that the most relevant information is readily available.
SciTech Distributors also uses Deskhero's custom fields and user groups features to further optimize their support process. Custom fields allow the company to capture specific information about each ticket, while user groups ensure efficient distribution of tickets among the support team.
Overall, Deskhero's advanced AI capabilities have enabled SciTech Distributors to significantly improve their customer support efficiency, leading to higher customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and policies to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, ensuring that the most relevant information from past tickets, knowledge base articles, or the company's website is readily available.
How does SciTech Distributors use Deskhero's custom fields and user groups features?
SciTech Distributors uses Deskhero's custom fields to capture specific information about each ticket. The user groups feature is used to efficiently distribute tickets among the support team.
* This article provides an example of how a fictive company in the Wholesale of other professional, scientific and technical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
