TechWholesale Inc. receives hundreds of customer queries daily regarding product specifications, troubleshooting, and delivery issues. Managing these queries manually was time-consuming and often led to delayed responses. With Deskhero's ticket management feature, the company can now efficiently categorize and prioritize these tickets, ensuring faster response times.
The advanced AI capabilities of Deskhero have been instrumental in improving the company's customer service. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero's AI can suggest relevant replies to customer queries. This has significantly reduced the time taken to draft responses, thereby improving customer satisfaction.
Deskhero's AI also enhances search results, making it easier for the support team to find relevant information. Whether it's a past ticket, a knowledge base article, or data from the company's website, the AI-powered search ensures that the most pertinent information is readily available.
TechWholesale Inc. also uses Deskhero's custom fields and user groups features to further streamline their support process. Custom fields allow the company to capture specific information about each ticket, while user groups enable efficient distribution of tickets among the support team.
Overall, Deskhero's advanced AI capabilities have enabled TechWholesale Inc. to significantly improve their customer support efficiency and response times, leading to higher customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to suggest relevant replies to customer queries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results, ensuring that the most pertinent information from past tickets, knowledge base articles, or the company's website is readily available.
How does TechWholesale Inc. use Deskhero's custom fields and user groups features?
TechWholesale Inc. uses Deskhero's custom fields to capture specific information about each ticket. The user groups feature is used to efficiently distribute tickets among the support team.
* This article provides an example of how a fictive company in the Wholesale of other professional, scientific and technical services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
