Outdoor Haven Wholesale deals with numerous customer inquiries every day, which range from product availability to shipment tracking. To handle these efficiently, the company uses Deskhero's ticket management system. The AI capabilities of Deskhero help in sorting and prioritizing these tickets, ensuring quick and effective responses.
The company also leverages Deskhero's AI to create knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature allows Outdoor Haven to keep their knowledge base updated with the latest information, aiding in resolving customer queries more efficiently.
Deskhero's AI capabilities are also utilized when responding to customer inquiries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can suggest suitable replies to customer queries. This not only improves the efficiency of the customer service team but also guarantees that customers receive accurate and timely responses.
Moreover, Outdoor Haven uses the comprehensive search bar powered by Deskhero's AI to swiftly find relevant content across their knowledge base, previous tickets, and uploaded files. This feature significantly cuts down the time spent on searching for information, thereby boosting overall productivity.
Finally, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows Outdoor Haven to take advantage of Deskhero's advanced AI capabilities without disrupting their current operations.
How does Deskhero's AI assist in managing customer inquiries?
Deskhero's AI assists in sorting and prioritizing customer inquiries based on their urgency and relevance. This ensures quick and effective responses.
How does Deskhero's AI aid in creating knowledge base articles?
Deskhero's AI can create knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature allows for quick and efficient updating of the knowledge base.
How does Deskhero's AI improve the search functionality?
Deskhero's AI powers the comprehensive search bar, enabling swift and accurate search results across the knowledge base, previous tickets, and uploaded files. This feature significantly cuts down the time spent on searching for information.
* This article provides an example of how a fictive company in the Wholesale of Outdoor/Garden Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
