GreenLeaf Wholesalers receives a high volume of customer inquiries daily, ranging from product specifications to delivery details. To manage these efficiently, the company uses Deskhero's ticket management feature. The advanced AI capabilities of Deskhero help in categorizing and prioritizing these tickets based on their urgency and relevance, thereby improving response times.
The company also utilizes Deskhero's AI to generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature enables GreenLeaf to quickly update their knowledge base with relevant information, which in turn aids in resolving customer queries more effectively.
Deskhero's AI capabilities also come into play when providing responses to customer inquiries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero can suggest accurate replies to customer queries. This not only enhances the efficiency of the customer support team but also ensures that customers receive precise and timely responses.
Furthermore, GreenLeaf uses the comprehensive search bar powered by Deskhero's AI to quickly find relevant content across their knowledge base, previous tickets, and uploaded files. This feature significantly reduces the time spent on searching for information, thereby increasing overall productivity.
Lastly, the company uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows GreenLeaf to leverage the benefits of Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI help in managing tickets?
Deskhero's AI helps in categorizing and prioritizing tickets based on their urgency and relevance. This improves response times and ensures efficient management of customer inquiries.
How does Deskhero's AI assist in generating knowledge base articles?
Deskhero's AI can generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data. This feature enables quick and effective updating of the knowledge base.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI powers the comprehensive search bar, enabling quick and accurate search results across the knowledge base, previous tickets, and uploaded files. This feature significantly reduces the time spent on searching for information.
* This article provides an example of how a fictive company in the Wholesale of Outdoor/Garden Furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
