RainCoat Rack was struggling with handling the large volume of customer queries they received daily. The implementation of Deskhero transformed their customer service operations. The platform's AI-powered ticket management system categorizes and prioritizes customer queries, enabling the team to address them in a timely and organized manner.
Deskhero's ability to generate knowledge base articles from various file types has been a game-changer for RainCoat Rack. The AI capabilities of the platform analyze Word documents, PowerPoint presentations, and PDF files to create comprehensive and informative articles, saving the team considerable time and effort.
RainCoat Rack also benefits from Deskhero's website scraping feature. The platform extracts the latest information from the company's website and integrates it into the knowledge base. This data is then used by the AI to enhance search results and generate accurate suggested replies to customer queries.
By integrating Deskhero's REST API with their existing systems, RainCoat Rack has further streamlined their customer service operations. The advanced AI capabilities of the platform have not only improved the efficiency of their customer service but also significantly enhanced customer satisfaction.
Through the use of Deskhero's AI capabilities, RainCoat Rack has successfully reduced response times, improved the accuracy of responses, and increased customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings to understand the content of customer queries. It then categorizes and prioritizes them, helping the customer service team to address them in an organized and efficient manner.
How does Deskhero generate knowledge base articles from various file types?
Deskhero uses AI to analyze the content of various file types like Word documents, PowerPoint presentations, and PDF files. It then structures this content into comprehensive and informative knowledge base articles.
How does Deskhero's website scraping feature enhance customer service?
Deskhero's website scraping feature extracts the latest information from your website and integrates it into the knowledge base. The AI then uses this data to enhance search results and generate accurate suggested replies to customer queries.
* This article provides an example of how a fictive company in the Wholesale of Outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
