WinterWear Wholesale receives hundreds of customer inquiries daily, ranging from product details to shipping information. Managing these inquiries was a challenge until they implemented Deskhero. The platform's ticket management system, powered by AI, automatically categorizes and prioritizes tickets based on their urgency and topic, allowing the support team to address them efficiently.
The company also utilizes Deskhero's AI capabilities to generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. This feature has significantly reduced the time spent on manually creating articles, enabling the team to focus more on resolving customer issues.
With the help of Deskhero's website scraping feature, WinterWear Wholesale can easily update their knowledge base with the latest information from their website. The AI then uses this data to enhance search results and generate suggested replies, improving the accuracy of responses provided to customers.
Moreover, the company uses Deskhero's REST API to integrate the platform with their existing systems, further streamlining their customer support processes. The advanced AI capabilities of Deskhero have not only improved the efficiency of WinterWear Wholesale's customer support but also enhanced the overall customer experience.
By leveraging Deskhero's AI capabilities, WinterWear Wholesale has managed to reduce their response time, improve the accuracy of their responses, and increase customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes and prioritizes them based on their urgency and topic.
How does Deskhero generate knowledge base articles?
Deskhero can generate knowledge base articles from various sources like Word documents, PowerPoint presentations, and PDF files. It uses AI to understand the content and structure it into a coherent article.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature extracts data from your website and adds it to your knowledge base. The AI then uses this data to enhance search results and generate suggested replies.
* This article provides an example of how a fictive company in the Wholesale of Outerwear industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
