PackagingMasters Inc. receives numerous customer inquiries daily, ranging from product specifications to troubleshooting requests. With Deskhero's advanced AI capabilities, the company can easily manage these tickets using structured data lists and custom fields, ensuring a more organized and efficient workflow.
The AI system uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This feature has significantly improved PackagingMasters' ability to provide accurate, timely responses to customer queries.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information, the AI uses the embeddings to provide the most relevant results, reducing the time spent on searching for information and increasing the efficiency of the support team.
Furthermore, Deskhero's AI capabilities generate suggested replies based on the relevant content found. This feature allows the customer service team to respond to inquiries more quickly, improving customer satisfaction and reducing the workload of the team.
Overall, Deskhero's advanced AI capabilities have transformed PackagingMasters' customer support process, making it more efficient and effective in addressing customer needs.
How does Deskhero's AI improve the efficiency of the customer support process?
Deskhero's AI improves the efficiency of the customer support process by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This information is used to generate suggested replies and enhance search results, reducing the time spent on searching for information and increasing the speed of response to customer inquiries.
How does Deskhero's AI enhance search results within the platform?
Deskhero's AI enhances search results by using OpenAI Embeddings to provide the most relevant results based on previous tickets, knowledge base articles, and uploaded files. This reduces the time spent on searching for information and increases the efficiency of the support team.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by using OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. The AI then sends this content through OpenAIs ChatGPT to generate a suggested reply, reducing the time spent on crafting responses and improving the speed and accuracy of replies to customer inquiries.
* This article provides an example of how a fictive company in the Wholesale of packaging and bottling machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
