ParticleBoardPro receives a high volume of customer inquiries every day. To manage these effectively, the company uses Deskhero's AI-powered ticket management system. The AI categorizes and prioritizes tickets, reducing manual work and improving the efficiency of the customer support team.
The company also leverages Deskhero's AI to generate suggested replies to customer queries. By using OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero can quickly find relevant content and formulate appropriate responses. This has significantly improved response times and ensured the provision of accurate information.
ParticleBoardPro uses Deskhero's comprehensive search bar, powered by AI, to quickly find needed information. Whether it's a specific product detail or a certain policy, the AI-enhanced search delivers accurate results, saving valuable time for the customer support team.
Additionally, ParticleBoardPro uses Deskhero's REST API to integrate the platform with their existing systems. This allows the company to leverage Deskhero's capabilities without disrupting their current workflows.
In conclusion, Deskhero's advanced AI capabilities have greatly improved ParticleBoardPro's customer support operations, enhancing efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI help in managing customer tickets at ParticleBoardPro?
Deskhero's AI categorizes and prioritizes customer tickets at ParticleBoardPro, reducing manual work and improving the efficiency of the customer support team.
How does Deskhero's AI generate suggested replies at ParticleBoardPro?
Deskhero uses OpenAI Embeddings from previous tickets and knowledge base articles at ParticleBoardPro to find relevant content. This content is then used to generate suggested replies.
Can ParticleBoardPro integrate Deskhero with its existing systems?
Yes, ParticleBoardPro uses Deskhero's REST API to integrate the platform with their existing systems.
* This article provides an example of how a fictive company in the Wholesale of Particle Boards and Laminates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
