LaminateLux receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. The company uses Deskhero's AI-powered ticket management system to automatically categorize and prioritize these tickets based on their urgency and relevance. This has significantly reduced manual sorting and increased the efficiency of their customer support team.
The company also leverages Deskhero's AI capabilities to generate suggested replies to customer queries. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, Deskhero can quickly find relevant content and formulate appropriate responses. This has not only improved response times but also ensured consistent and accurate information is provided to customers.
Furthermore, LaminateLux utilizes Deskhero's comprehensive search bar, enhanced by AI, to quickly locate needed information. Whether it's a specific product detail or a particular policy, the AI-powered search delivers precise results, saving valuable time for the customer support team.
Additionally, LaminateLux uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows the company to leverage Deskhero's capabilities without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have transformed LaminateLux's customer support operations, improving efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI help in managing customer tickets?
Deskhero's AI automatically categorizes and prioritizes customer tickets based on their urgency and relevance. This reduces manual sorting and increases the efficiency of the customer support team.
How does Deskhero's AI generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wholesale of Particle Boards and Laminates industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
