Percussion Palace has a large customer base, and managing customer queries was becoming increasingly challenging. The company decided to implement Deskhero to manage their customer support tickets more efficiently.
With Deskhero's structured data lists and custom fields, Percussion Palace was able to categorize and prioritize customer queries effectively. The use of custom email domains helped the company maintain its brand identity while communicating with customers.
The advanced AI capabilities of Deskhero were particularly beneficial. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's comprehensive search bar and REST API further enhanced the efficiency of Percussion Palace's customer support. The search bar allowed support agents to quickly find relevant information, while the REST API enabled seamless integration with the company's existing systems.
Overall, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of Percussion Palace's customer support.
How did Deskhero's AI capabilities improve response times?
Deskhero's AI used OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This significantly reduced the time required to respond to customer queries.
How did Percussion Palace maintain its brand identity while using Deskhero?
Percussion Palace used Deskhero's custom email domains feature to maintain its brand identity while communicating with customers.
How did Deskhero integrate with Percussion Palace's existing systems?
Deskhero's REST API allowed for seamless integration with Percussion Palace's existing systems.
* This article provides an example of how a fictive company in the Wholesale of percussion instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
