Drum Depot has a vast range of products, and their support team often struggled to find relevant information in the knowledge base. The company implemented Deskhero to improve knowledge base management and customer support.
Deskhero's advanced AI capabilities were instrumental in this process. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, which was then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's ability to generate knowledge base articles from Word, PowerPoint, and PDF files greatly simplified the process of updating the knowledge base. The company could easily upload new product manuals and policies, which were then automatically converted into knowledge base articles.
The comprehensive search bar provided by Deskhero made it easy for support agents to find relevant information quickly. The AI-enhanced search results ensured that agents always had the most relevant information at their fingertips.
By leveraging Deskhero's advanced AI capabilities, Drum Depot has significantly improved their knowledge base management and customer support.
How did Deskhero's AI capabilities improve Drum Depot's knowledge base management?
Deskhero's AI used OpenAI Embeddings to find relevant content from various sources, including previous tickets and uploaded files. This information was then used to generate suggested replies and enhance search results, improving knowledge base management.
How did Deskhero simplify the process of updating the knowledge base?
Deskhero could generate knowledge base articles from Word, PowerPoint, and PDF files. This allowed Drum Depot to easily update their knowledge base by uploading new product manuals and policies.
How did Deskhero improve the efficiency of Drum Depot's support agents?
Deskhero's comprehensive search bar and AI-enhanced search results made it easy for support agents to find relevant information quickly, improving their efficiency.
* This article provides an example of how a fictive company in the Wholesale of percussion instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
