Cymbal Central receives a high volume of customer queries every day. Managing these tickets was becoming a challenge, so the company decided to implement Deskhero to streamline the process.
Deskhero's ticket management feature allowed Cymbal Central to effectively categorize and prioritize customer queries. The use of user groups helped the company assign tickets to the right support agents, improving response times.
The advanced AI capabilities of Deskhero were a game-changer for Cymbal Central. The AI used OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This information was then sent through OpenAI's ChatGPT to generate suggested replies, greatly reducing the time required to respond to tickets.
Deskhero's kanban board provided a visual representation of the ticket workflow, making it easy for the support team to track the progress of each ticket. The REST API allowed for seamless integration with Cymbal Central's existing systems.
By leveraging Deskhero's advanced AI capabilities, Cymbal Central has significantly improved their ticket management and customer support.
How did Deskhero's AI capabilities improve Cymbal Central's ticket management?
Deskhero's AI used OpenAI Embeddings to find relevant content from various sources, including previous tickets and uploaded files. This information was then used to generate suggested replies, greatly reducing the time required to respond to tickets.
How did Deskhero help Cymbal Central assign tickets to the right support agents?
Deskhero's user groups feature allowed Cymbal Central to assign tickets to the right support agents based on their expertise, improving response times.
How did Deskhero integrate with Cymbal Central's existing systems?
Deskhero's REST API allowed for seamless integration with Cymbal Central's existing systems.
* This article provides an example of how a fictive company in the Wholesale of percussion instruments industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
