OilMax Wholesalers deals with a high volume of customer inquiries every day, ranging from product details to delivery timelines. To manage these inquiries effectively, they use Deskhero's robust ticket management system. But the standout feature that sets them apart is Deskhero's advanced AI capabilities, which have transformed their helpdesk services.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files such as policies and manuals. This enables the AI to comprehend the context of new customer inquiries better and provide pertinent responses promptly.
Moreover, the AI capabilities of Deskhero enhance the search results within the platform. When a helpdesk representative searches for information to address an inquiry, the AI uses embeddings to locate the most relevant content from the knowledge base, previous tickets, and even scraped website data. This significantly reduces the time spent searching for information and allows representatives to respond to customers more quickly.
Furthermore, Deskhero's AI can generate suggested replies based on the context of the inquiry. This not only accelerates the response time but also ensures a consistent quality of responses. It also liberates the helpdesk representatives' time, enabling them to concentrate on more complex inquiries that necessitate human intervention.
Since implementing Deskhero's AI capabilities, OilMax Wholesalers has witnessed a substantial improvement in their helpdesk efficiency and customer satisfaction.
How does Deskhero's AI improve the response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of new inquiries and provide relevant responses quickly. It can also generate suggested replies based on the context, further reducing the response time.
How does Deskhero's AI enhance the search results within the platform?
When a helpdesk representative searches for information, the AI uses embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time spent searching for information.
Can Deskhero's AI handle all types of customer inquiries?
While Deskhero's AI is capable of handling many types of inquiries, there may be complex inquiries that require human intervention. However, the AI can still assist by providing relevant information and suggested replies.
* This article provides an example of how a fictive company in the Wholesale Petroleum Distributors industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
