OilMega's customer support team was struggling with the high volume of customer queries. The manual process of handling tickets was slow and often led to delays in response times.
By implementing Deskhero, OilMega was able to automate the ticket management process. The AI capabilities of Deskhero use OpenAI Embeddings from various sources to find relevant content and generate suggested replies.
This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience. The AI also enhances the search results, making it easier for the support team to find the information they need.
OilMega also uses the user groups feature of Deskhero to assign tickets to the appropriate team, improving the workflow and ensuring that queries are resolved by the right people.
Furthermore, the REST API provided by Deskhero allows OilMega to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from various sources to find relevant content. This content is then used to generate suggested replies, speeding up the response time and improving ticket management.
What is the use of user groups in Deskhero?
User groups in Deskhero can be used to assign tickets to the appropriate team, improving the workflow and ensuring that queries are resolved by the right people.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Petroleum Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
