PetroWholesome receives hundreds of customer queries daily, ranging from product inquiries to delivery status checks. Managing these tickets manually was proving to be time-consuming and inefficient.
By using Deskhero's advanced AI capabilities, PetroWholesome was able to automate ticket management. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
This content is then sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Additionally, the comprehensive search bar enhanced by AI provides quick access to relevant information, further aiding in resolving customer queries efficiently.
The REST API provided by Deskhero allows PetroWholesome to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then used to generate suggested replies, speeding up the response time.
How does the comprehensive search bar work?
The search bar uses AI to provide quick access to relevant information from the knowledge base, previous tickets, uploaded files and scraped website data, aiding in resolving customer queries efficiently.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, ensuring a seamless workflow.
* This article provides an example of how a fictive company in the Wholesale of Petroleum Products industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
