PharmaSupply Ltd. deals with a high volume of customer queries every day. Before implementing Deskhero, managing these queries was a labor-intensive process. Now, with Deskhero's AI capabilities, incoming tickets are automatically categorized and assigned to the appropriate user groups, reducing manual workload and improving response times.
The AI also assists in building and maintaining the company's knowledge base. It generates articles from uploaded files such as policies, manuals, and presentations, and even from scraped website data. This has not only expanded the knowledge base but also improved its accuracy and relevance.
Deskhero's AI-powered search bar has been a game-changer for PharmaSupply Ltd.'s customer service representatives. It uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide relevant search results quickly, saving valuable time for the representatives.
The company also utilizes Deskhero's REST API for seamless integration with their existing systems. This allows for efficient data exchange and further streamlines their operations.
In conclusion, Deskhero's advanced AI capabilities have significantly improved PharmaSupply Ltd.'s customer service efficiency. The company can now handle more customer queries, provide faster and more accurate responses, and enhance overall customer satisfaction.
How does Deskhero's AI manage incoming tickets?
Deskhero's AI uses OpenAI Embeddings to understand the content of incoming tickets. It then categorizes the tickets and assigns them to the appropriate user groups, automating the ticket management process.
How does the AI generate articles for the knowledge base?
Deskhero's AI generates articles for the knowledge base from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. It uses OpenAI Embeddings to understand the content and generate relevant articles.
How does the AI-powered search bar enhance search functionality?
The AI-powered search bar uses OpenAI Embeddings to understand the context of the search query. It then provides relevant search results from previous tickets, knowledge base articles, and uploaded files, enhancing the search functionality.
* This article provides an example of how a fictive company in the Wholesale of Pharmaceuticals and Medical Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
