MediWholesale Inc. receives hundreds of customer inquiries daily, ranging from product availability to delivery status. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, the company can now automate ticket management using AI. The system categorizes tickets based on their content, assigns them to the appropriate user groups, and even suggests replies using OpenAI's ChatGPT.
The AI capabilities of Deskhero also enhance the company's knowledge base. The AI can generate articles from uploaded files like policies, manuals, presentations, and even scraped website data. This feature has significantly reduced the time spent on manual data entry and increased the accuracy and comprehensiveness of the knowledge base.
Furthermore, the AI-powered search bar has improved the efficiency of customer support representatives. Instead of manually searching through numerous tickets or knowledge base articles, they can now find relevant information quickly and accurately. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results.
MediWholesale Inc. also benefits from the REST API provided by Deskhero. The company has integrated the API with their existing systems, allowing seamless data exchange and further enhancing the efficiency of their operations.
Overall, the advanced AI capabilities of Deskhero have transformed MediWholesale Inc.'s customer support operations. They can now handle more tickets, provide faster and more accurate responses, and improve customer satisfaction.
How does the AI categorize tickets?
The AI uses OpenAI Embeddings to understand the content of the tickets. It then categorizes them based on this understanding and assigns them to the appropriate user groups.
How does the AI generate knowledge base articles?
The AI can generate knowledge base articles from various sources, including uploaded files like policies, manuals, presentations, and scraped website data. It uses OpenAI Embeddings to understand the content and generate articles.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to enhance search results. It understands the context of the search query and finds relevant information from previous tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Wholesale of Pharmaceuticals and Medical Supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
