PlyMaster Wholesale receives numerous customer inquiries daily regarding product specifications, delivery details, and pricing. Managing these tickets manually was time-consuming and error-prone. With Deskhero's ticket management feature, PlyMaster can now efficiently categorize, assign, and track all customer tickets. The AI capability further enhances this process by suggesting replies based on previous tickets and knowledge base articles.
The company also leverages Deskhero's AI capabilities to improve their knowledge base. By using OpenAI embeddings from uploaded files like product manuals and policies, Deskhero can generate knowledge base articles. This not only saves time but also ensures that the information is accurate and up-to-date.
Deskhero's website scraping feature is another tool that PlyMaster finds invaluable. The AI can scrape data from PlyMaster's website and other relevant sources, providing a rich source of information for generating responses to customer queries.
The comprehensive search bar powered by AI provides quick and accurate results. Whether the team needs to find a specific ticket, a knowledge base article, or any other information, the AI-enhanced search bar makes it easy.
Finally, PlyMaster uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries. This not only speeds up the response time but also improves the accuracy of the responses.
How does Deskhero generate knowledge base articles?
Deskhero uses OpenAI embeddings from uploaded files like product manuals and policies to generate knowledge base articles. This ensures that the information is accurate and up-to-date.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Wholesale of plywood and veneer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
