PlywoodPros Ltd. receives a large volume of customer queries every day. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero help in categorizing and assigning these tickets, making the process smooth and efficient. Furthermore, the AI suggests replies based on previous tickets and knowledge base articles, ensuring timely and accurate responses.
The company also uses Deskhero's AI to enhance their knowledge base. By using OpenAI embeddings from uploaded files such as product guides and company policies, Deskhero generates knowledge base articles. This not only saves time but also ensures the information is reliable and current.
Deskhero's website scraping feature is another tool that PlywoodPros finds extremely useful. The AI scrapes data from PlywoodPros's website and other relevant sources, providing a wealth of information for generating responses to customer queries.
The comprehensive search bar, powered by AI, provides quick and precise results. Whether the team needs to find a specific ticket, a knowledge base article, or any other information, the AI-enhanced search bar makes it effortless.
Lastly, PlywoodPros uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero across their entire operation.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other sources to suggest relevant replies to customer queries. This not only speeds up the response time but also improves the accuracy of the responses.
How does Deskhero generate knowledge base articles?
Deskhero uses OpenAI embeddings from uploaded files like product manuals and policies to generate knowledge base articles. This ensures that the information is accurate and up-to-date.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This enables you to leverage the AI capabilities of Deskhero across your entire operation.
* This article provides an example of how a fictive company in the Wholesale of plywood and veneer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
