DiamondDirect deals with a diverse range of customers, each with unique needs and inquiries. To manage this, they utilize Deskhero's advanced AI capabilities to provide personalized and efficient customer support.
The AI capabilities of Deskhero are used to analyze previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies to customer inquiries. This allows DiamondDirect to provide quick and accurate responses, improving the overall customer experience.
Furthermore, DiamondDirect uses Deskhero's AI to enhance the search results in their knowledge base. The AI uses OpenAI Embeddings to provide the most relevant results, making it easier for customers to find the information they need without having to contact the support team.
DiamondDirect also takes advantage of Deskhero's custom fields and user groups features to streamline their support process. Tickets are categorized and assigned to the appropriate teams, ensuring that customers receive responses from the right experts.
By leveraging Deskhero's advanced AI capabilities, DiamondDirect has been able to improve their customer support efficiency and enhance the overall customer experience.
How does Deskhero's AI help in providing personalized customer support?
Deskhero's AI analyzes previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies. This allows for quick and accurate responses that are tailored to the customer's inquiry.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant results when a customer searches in the knowledge base. This makes it easier for customers to find the information they need.
How does DiamondDirect use Deskhero's custom fields and user groups features?
DiamondDirect uses these features to categorize and assign tickets to the appropriate teams. This ensures that customers receive responses from the right experts.
* This article provides an example of how a fictive company in the Wholesale of precious metals and stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
