PlatinumPlus receives numerous inquiries daily about their products and services. To manage these effectively, they use Deskhero's advanced AI capabilities to analyze previous tickets, knowledge base articles, uploaded files and scraped website data to generate suggested replies.
This AI-driven approach allows PlatinumPlus to provide quick and accurate responses to customer inquiries, improving the efficiency of their helpdesk services and enhancing customer satisfaction.
Additionally, PlatinumPlus uses Deskhero's AI to enhance the search results in their knowledge base. The AI uses OpenAI Embeddings to provide the most relevant results, enabling customers to find the information they need easily and reducing the load on the helpdesk team.
PlatinumPlus also utilizes Deskhero's custom fields and user groups features to streamline their helpdesk process. Tickets are categorized and assigned to the appropriate teams, ensuring that customers receive responses from the most qualified individuals.
By leveraging Deskhero's advanced AI capabilities, PlatinumPlus has significantly improved the efficiency and effectiveness of their helpdesk services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance the knowledge base search results?
Deskhero's AI uses OpenAI Embeddings to provide the most relevant results when a customer searches in the knowledge base. This enables customers to find the information they need easily.
How does PlatinumPlus use Deskhero's custom fields and user groups features?
PlatinumPlus uses these features to categorize and assign tickets to the appropriate teams. This ensures that customers receive responses from the most qualified individuals.
* This article provides an example of how a fictive company in the Wholesale of precious metals and stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
