GoldGalore receives a high volume of customer inquiries daily, ranging from product information requests to complex queries about precious metal investments. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content.
Deskhero's AI capabilities are used to generate suggested replies to customer inquiries. This not only speeds up the response time but also ensures that the responses are accurate and consistent, enhancing customer satisfaction.
The AI also enhances the search results in the knowledge base. When customers search for information, the AI uses the OpenAI Embeddings to provide the most relevant results. This reduces the need for customers to contact the support team for basic information, freeing up the team to handle more complex inquiries.
GoldGalore also uses Deskhero's custom fields and user groups features to categorize and assign tickets to the appropriate teams. This further streamlines the support process and ensures that customers receive responses from the most qualified individuals.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved GoldGalore's customer support efficiency and customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a customer searches for information in the knowledge base, Deskhero's AI uses the OpenAI Embeddings to provide the most relevant results. This ensures that customers can quickly find the information they need.
How does GoldGalore use Deskhero's custom fields and user groups features?
GoldGalore uses these features to categorize and assign tickets to the appropriate teams. This ensures that customers receive responses from the most qualified individuals.
* This article provides an example of how a fictive company in the Wholesale of precious metals and stones industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
