GoldGuard Inc. receives a high volume of customer queries daily, ranging from product details, pricing, shipping, and more. By leveraging Deskhero's advanced AI capabilities, they have been able to automate the process of answering common queries. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
Deskhero's AI capabilities have also helped GoldGuard Inc. in managing their tickets more efficiently. The AI can categorize and prioritize tickets based on their content, ensuring that urgent matters are addressed promptly. This has resulted in a significant reduction in response time and an increase in customer satisfaction.
The knowledge base feature of Deskhero has been particularly useful for GoldGuard Inc. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for the support team to find relevant information and provide accurate responses to customer queries.
Moreover, Deskhero's comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI enhances search results by using OpenAI Embeddings from various sources, making the search process more efficient.
Finally, GoldGuard Inc. has found Deskhero's REST API to be very useful. They have integrated it with their existing systems, allowing them to automate various tasks and improve their overall efficiency.
How does Deskhero's AI enhance the ticket management process?
Deskhero's AI categorizes and prioritizes tickets based on their content. This ensures that urgent matters are addressed promptly, resulting in a significant reduction in response time and an increase in customer satisfaction.
How does the AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This makes it easier for the support team to find relevant information and provide accurate responses to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses OpenAI Embeddings from various sources to enhance search results, making the search process more efficient.
* This article provides an example of how a fictive company in the Wholesale of Precious Metals Waste and Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
