SilverLine Trading deals with a wide range of customer queries daily. With Deskhero's advanced AI capabilities, they have automated the process of answering common questions. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing the workload of their support team.
Deskhero's AI also assists SilverLine Trading in managing their tickets more effectively. The AI categorizes and prioritizes tickets, ensuring that critical issues are addressed immediately. This has led to a substantial decrease in response time and an improvement in customer satisfaction.
The knowledge base feature of Deskhero has proven to be invaluable for SilverLine Trading. The AI generates articles from various sources such as Word, PowerPoint, PDF files, and even scrapes data from the company's website. This has streamlined the process of finding relevant information and providing accurate responses to customer queries.
Furthermore, Deskhero's comprehensive search bar, powered by AI, has simplified the process of finding relevant information. The AI enhances search results by using OpenAI Embeddings from different sources, improving the efficiency of the search process.
Lastly, SilverLine Trading has successfully integrated Deskhero's REST API with their existing systems. This has allowed them to automate various tasks, leading to an overall improvement in their operational efficiency.
How does Deskhero's AI assist in answering customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automates the process of answering common questions, reducing the workload of the support team.
How does the AI improve the ticket management process?
Deskhero's AI categorizes and prioritizes tickets, ensuring that critical issues are addressed immediately. This leads to a substantial decrease in response time and an improvement in customer satisfaction.
What is the benefit of Deskhero's REST API?
Deskhero's REST API allows companies to integrate Deskhero with their existing systems. This enables them to automate various tasks, leading to an overall improvement in their operational efficiency.
* This article provides an example of how a fictive company in the Wholesale of Precious Metals Waste and Scrap industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
