BrightBeam Solutions deals with a complex range of products and receives numerous customer inquiries daily. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI analyzes previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
Deskhero's custom fields and user groups allow BrightBeam Solutions to categorize and assign tickets to the appropriate support team. This ensures that customers receive accurate and timely responses from the most qualified personnel.
Deskhero's AI also improves BrightBeam Solutions' search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI provides more relevant and precise search results, enhancing the overall user experience.
Using Deskhero's knowledge base feature, BrightBeam Solutions has created a comprehensive repository of information. The AI capabilities further enhance this by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website.
Finally, BrightBeam Solutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities ensure that the data across all platforms is utilized effectively to provide the best customer service.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time it takes for customer support to respond to inquiries.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant and precise search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Wholesale of projectors, slides, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
