Lumina Wholesale receives a multitude of customer inquiries daily, which they manage using Deskhero's ticket management system. The platform's advanced AI capabilities analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the time taken to respond to customers.
Deskhero's custom fields and user groups enable Lumina Wholesale to categorize and assign tickets to the right support team. This ensures that customers receive accurate and prompt responses from the most qualified personnel.
Deskhero's AI also enhances Lumina Wholesale's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, the AI provides more relevant and precise search results, improving the overall user experience.
The knowledge base feature of Deskhero allows Lumina Wholesale to create a comprehensive repository of information. The AI capabilities further enhance this by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website.
Lastly, Lumina Wholesale uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities ensure that the data across all platforms is utilized effectively to provide the best customer service.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time it takes for customer support to respond to inquiries.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant and precise search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Wholesale of projectors, slides, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
