ProVision Tech receives a high volume of customer inquiries daily, ranging from technical issues to product inquiries. To manage this, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies to new queries, significantly reducing the response time.
With Deskhero's custom fields and user groups, ProVision Tech is able to categorize and assign tickets efficiently to the right support team. This ensures that customers receive accurate and prompt responses from the most qualified personnel.
Deskhero's AI also enhances ProVision Tech's search results. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation, the AI provides more relevant and precise search results, improving the overall user experience.
The knowledge base feature of Deskhero allows ProVision Tech to create a comprehensive repository of information. The AI capabilities further enhance this by generating articles from Word, PowerPoint, PDF files, and even scraping data from the company's website.
Lastly, ProVision Tech uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities ensure that the data across all platforms is utilized effectively to provide the best customer service.
How does Deskhero's AI improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries. This significantly reduces the time it takes for customer support to respond to inquiries.
How does Deskhero's AI enhance search results?
By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero's AI provides more relevant and precise search results.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
* This article provides an example of how a fictive company in the Wholesale of projectors, slides, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
