TVTech Distributors receives numerous customer queries every day. Prior to using Deskhero, managing these queries was a manual and time-consuming process. However, with Deskhero's ticket management system, TVTech can now categorize and prioritize tickets effectively. The AI capabilities of Deskhero further enhance this process by suggesting replies based on previous tickets and knowledge base articles.
The AI-powered comprehensive search bar is another feature that TVTech finds extremely useful. It allows the customer support team to quickly find relevant information from the knowledge base, uploaded files, and even scraped website data. This significantly reduces the time spent on searching for information and allows the team to respond to customer queries faster.
TVTech also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the benefits of Deskhero without disrupting their current workflows.
Deskhero's AI also helps TVTech in creating and updating their knowledge base. By analyzing previous tickets and other sources of information, the AI can generate new knowledge base articles or suggest updates to existing ones. This ensures that the knowledge base is always up-to-date and contains relevant information.
Overall, Deskhero's advanced AI capabilities have enabled TVTech to improve their customer support process significantly. They are now able to provide quicker and more accurate responses to customer queries, which has resulted in increased customer satisfaction and loyalty.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI Embeddings to find relevant content from various sources, including the knowledge base, uploaded files, and scraped website data. This allows users to quickly find the information they need.
How does Deskhero's AI help in creating and updating the knowledge base?
Deskhero's AI analyzes previous tickets and other sources of information to generate new knowledge base articles or suggest updates to existing ones. This ensures that the knowledge base is always up-to-date and contains relevant information.
* This article provides an example of how a fictive company in the Wholesale of radio and television equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
