AudioMaster Wholesale receives hundreds of support tickets daily, ranging from product inquiries to technical issues. The company uses Deskhero's AI capabilities to manage these tickets effectively. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero suggests relevant replies to the support team, significantly reducing response times.
The AI-powered search bar in Deskhero helps AudioMaster's support team find relevant information quickly. Whether it's a past ticket, an article from the knowledge base, or a specific section in a policy document, the AI-enhanced search delivers accurate results swiftly.
Deskhero's AI also assists in maintaining AudioMaster's knowledge base. It generates articles from Word, PowerPoint, PDF files, and even scrapes data from the company's website. This feature ensures that the knowledge base is always up-to-date with the latest information.
AudioMaster also benefits from Deskhero's custom fields and user groups. The company can categorize tickets based on their nature and assign them to specific teams. This feature, combined with the AI's ability to suggest replies, allows for a more efficient workflow.
Lastly, AudioMaster uses Deskhero's REST API to integrate the platform with its existing systems. This seamless integration means that the company can leverage Deskhero's advanced AI capabilities without disrupting its current operations.
How does Deskhero's AI suggest replies to support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to the support team.
Can Deskhero's AI generate articles for the knowledge base?
Yes, Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from the company's website.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wholesale of recorded audio tapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
