SoundWave Distributors deals with a high volume of support tickets every day. To manage these effectively, the company uses Deskhero's AI capabilities. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies to the support team, greatly improving response times.
Deskhero's AI-powered search bar is another valuable tool for SoundWave. It allows the support team to find relevant information quickly, whether it's a past ticket, a knowledge base article, or a section in a policy document.
SoundWave also uses Deskhero's AI to maintain its knowledge base. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring the knowledge base is always updated with the latest information.
With Deskhero's custom fields and user groups, SoundWave can categorize tickets based on their nature and assign them to specific teams. This feature, along with the AI's ability to suggest replies, streamlines the workflow and improves efficiency.
SoundWave also takes advantage of Deskhero's REST API to integrate the platform with its existing systems. This allows the company to utilize Deskhero's advanced AI capabilities without disrupting its current operations.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest relevant replies to the support team. This greatly improves response times and overall ticket management.
Can Deskhero's AI update the knowledge base?
Yes, Deskhero's AI can generate articles for the knowledge base from Word, PowerPoint, PDF files, and even scrape data from the company's website.
Can Deskhero be integrated with SoundWave's existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Wholesale of recorded audio tapes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
