RedWineRush has a comprehensive knowledge base containing information on a wide variety of red wines. However, accessing this information quickly and efficiently during customer interactions was a challenge.
By implementing Deskhero, RedWineRush is able to utilize its advanced AI capabilities to enhance access to their knowledge base. The AI uses OpenAI Embeddings from the knowledge base articles, previous tickets, uploaded files, and scraped website data to find relevant content quickly.
This content is then processed by OpenAI's ChatGPT to generate suggested replies, enabling the customer support team to provide accurate responses swiftly. This has significantly improved the efficiency of the customer support team and reduced response times.
Additionally, the AI-enhanced search results allow the customer support team to quickly find relevant information from the knowledge base or previous tickets. This is particularly useful in handling complex queries that require detailed knowledge about the wines.
Overall, Deskhero's AI capabilities have made RedWineRush's extensive knowledge base more accessible and useful, leading to improved customer support efficiency.
How does Deskhero's AI enhance access to the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, previous tickets, uploaded files, and scraped website data to find relevant content quickly. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This allows the customer support team to quickly find the information they need.
How has Deskhero's AI improved customer support efficiency?
By providing quick and accurate access to the knowledge base, Deskhero's AI has enabled the customer support team to respond to queries more efficiently. This has resulted in reduced response times and improved customer satisfaction.
* This article provides an example of how a fictive company in the Wholesale of Red Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
