BordeauxBrokers deals with a large number of customer queries daily. Managing these tickets effectively was a challenge due to the volume and variety of queries.
With Deskhero's advanced AI capabilities, BordeauxBrokers has been able to improve their ticket management system. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content.
This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping the customer support team to respond to tickets quickly and accurately. This has significantly reduced the time taken to respond to tickets and improved customer satisfaction.
Additionally, the AI-enhanced search results allow the customer support team to quickly find relevant information from the knowledge base or previous tickets. This is particularly useful in handling complex queries that require detailed knowledge about the wines.
Overall, Deskhero's AI capabilities have enabled BordeauxBrokers to manage customer queries more effectively, resulting in improved customer satisfaction and reduced response times.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping the customer support team to respond to tickets quickly and accurately.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from the knowledge base, previous tickets, uploaded files, and scraped website data. This allows the customer support team to quickly find the information they need.
What are the benefits of using Deskhero's AI capabilities?
Deskhero's AI capabilities enable more effective ticket management, quicker response times, and improved customer satisfaction. They also make the knowledge base more accessible, allowing the customer support team to quickly find the information they need.
* This article provides an example of how a fictive company in the Wholesale of Red Wines industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
